FO200-E
(0 Bewertungen)
Dealing with conflicts at ease in an international setting
Most conflicts arise as a result of communication problems. Often misunderstandings and misinterpretations are caused by different expectations and use of language. This becomes even more evident when working in an international environment where people from different cultural backgrounds meet.
In this seminar you will develop a better understanding of how your behavior and communication is culturally influenced and what impact it has in conflict situations. Developing cultural awareness will not only help you to resolve conflicts confidently with people from different backgrounds but also prepare you to face the challenges in a language that might not be your mother tongue.
At the end of this seminar you will be more aware of your own behavior patterns in conflict situations. This will help you to positively utilise the potential of conflicts by applying a solution-focused communication style. As a result you will be able to develop productive and creative solutions.
Method
Group work, role-plays with feedback according to the systemic group-dynamic principles, trainer input, and delegate case studies.
Target Group
Managers who wish to expand and improve their leadership repertoire when handling conflict in an international environment.
Intercultural Communication and Conflict Resolution
(0 Bewertungen)
Dealing with conflicts at ease in an international setting
Most conflicts arise as a result of communication problems. Often misunderstandings and misinterpretations are caused by different expectations and use of language. This becomes even more evident when working in an international environment where people from different cultural backgrounds meet.In this seminar you will develop a better understanding of how your behavior and communication is culturally influenced and what impact it has in conflict situations. Developing cultural awareness will not only help you to resolve conflicts confidently with people from different backgrounds but also prepare you to face the challenges in a language that might not be your mother tongue.
At the end of this seminar you will be more aware of your own behavior patterns in conflict situations. This will help you to positively utilise the potential of conflicts by applying a solution-focused communication style. As a result you will be able to develop productive and creative solutions.
Contents
- Understanding different conflict patterns
- Cross-cultural approaches to conflicts and assertiveness
- Recognising conflicts early on
- Creative conflict strategies in challenging situations
- The “win-win approach”
- Preparing and conducting conflict interviews
- Tools and techniques to intervene in conflict situations
- Personal balance in conflict and intercultural competence in your role
Method
Group work, role-plays with feedback according to the systemic group-dynamic principles, trainer input, and delegate case studies.Target Group
Managers who wish to expand and improve their leadership repertoire when handling conflict in an international environment.Termine
Datum | Ort | Trainer | Buchen |
|---|---|---|---|
| 27.09.2012 - 28.09.2012 | Ratingen | Edna Gatza | Buchen |
| 2 Tage | |
| max. 10 | |
| 1st day 9 am | |
| 2nd day 5 pm, open end on day 1 |
Ihre Trainer
PREIS
1350,- EUR zzgl. MwSt.
1606,50 EUR inkl. MwSt.
Kundenberatung
beratung@die-akademie.de+49.7551.9368-185