Look behind the different uses of language, which are culturally influenced, and you will be able to resolve conflicts confidently with people from different backgrounds.
Misunderstandings and misinterpretations are oftentimes caused by different expectations and use of language. This becomes even more evident when working in an international environment where people from different cultural backgrounds meet. In this seminar you will develop a better understanding of how your behavior and communication are culturally influenced and what impact this has in conflict situations. Developing cultural awareness will not only help you to resolve conflicts confidently with people from different backgrounds, but will also prepare you to face the challenges in a language that might not be your mother tongue.
Conflict resolution in intercultural communication
- You develop a solution-focused communication style.
- You better understand your own conflict patterns and realize how they are influenced by cultural values.
- You gain more confidence for communicating in intercultural settings.
Communication and intercultural competence
- Understanding different conflict patterns
- Cross-cultural approaches to conflicts and assertiveness
- Recognising conflicts early on
- Creative conflict strategies in challenging situations
- The ‘win-win approach’
- Preparing and conducting conflict interviews
- Tools and techniques for intervening in conflict situations
- Personal balance in conflict and intercultural competence in your role
Groß- und Außenhandelskauffrau, Dipl. Wirtschaftswissenschaftlerin. Trainerin mit den Schwerpunkten Führung, Gruppendynamik, Teamentwicklung, Verhandlungsführung, Diversity und Interkulturelle Zusammenarbeit. Langjährige Beratungserfahrung u.a. im Bereich den Strategieentwicklung, Führungsleitbildentwicklung und Leadership Development.
Trainer input and group work
Group work, role-plays with feedback according to the systemic group-dynamic principles, trainer input, and delegate case studies.
Managers who wish to improve their leadership repertoire
Managers who wish to expand and improve their leadership repertoire when handling conflict in an international environment.